ADAM C. ACORD
adam@adamacord.com
INFORMATION TECHNOLOGY LEADERSHIP
Network Administration • Project Management • Systems Administration
Highly accomplished Information Technology professional combining expertise in network and systems administration with proven track record in leading multiple projects encompassing wireless, VoIP and video to drive organizational performance.
-
Demonstrated skills in various aspects of IT management from business planning, budgeting and staffing to vendor management, consulting, network engineering and network security.
-
Trusted business partner, skilled at maximizing technology services and reducing costs while exceeding customer expectations.
-
Dynamic leader, expert at building and managing high-performance IT teams and departments.
-
Insightful consultant with proven ability to forge relationships with internal stakeholders and external vendors.
Areas of expertise include:
- Business Operations Management
- Corporate Training & Education
- Network Engineering
- Network Security
- Research & Development
- Enterprise Architecture
- Performance Improvement
- Infrastructure Design
- Vendor Management
- Budgeting
- Server Virtualization
- LAN & WAN Infrastructure
- IT Implementation
Watts Guerra Craft LLP, San Antonio, Texas • 2001 to Present
Leading contingency fee law firm representing corporate and individual clients with multiple offices located throughout the State of Texas.
IS Director & Network Administrator (2003 – Present)
Built IT division, managing all aspects of departmental operations; lead high-performance team of IT professionals in providing user support and system administration. Oversaw all aspects of IT infrastructure across multiple locations, including cabling systems throughout new build sites, construction projects, software rollouts, centralized monitoring and networks. Engaged communication and data support vendors, negotiating all IT-related contracts to maximize IT budgeting and purchasing. Ensured consistent system and network operation to drive firm operations. Executed strategic planning to anticipate future growth needs, capacity requirements, initiatives and technology in alignment with firm objectives.
Selected Achievements:
- Spearheaded implementation of MPLS-based WAN and MetroE-based WAN in support of increasing demands of voice, video and data traffic.
- Slashed annual equipment and communications costs by 60% in 18 months through execution of a series of comprehensive utilization, vendor and services audits.
- Initiated server virtualization projects to reduce equipment footprint, energy consumption and costs while increasing systems' operational efficiency.
- Orchestrated migration to highly scalable email system to improve organizational communication and performance.
- Championed network security improvements supporting both in-house and remote employees.
- Chaired Firm's Management Committee comprised of executives and key personnel.
- Leveraged technology expertise and insight by collaborating with attorneys on technology-based trial preparation and legal presentations.
User Support Specialist & Network Administrator (2001 – 2003)
Provided support to 150 users across 7 locations on wide range of computer, network and training needs. Enhanced new employees' onboarding experience by ensuring technical needs were met through prompt and efficient set-up of workstations and laptops. Configured systems, oversaw network connectivity and installed and tested hardware and software to ensure consistent IT infrastructure performance.
Selected Achievements:
- Earned solid reputation for responsiveness to open tickets, prioritizing user requests and resolving complex issues.
- Launched helpdesk ticketing software to enhance issue tracking process and accountability.
- Implemented WAN infrastructure to support voice, video and data.
- Designed and developed comprehensive training and self-help materials published on company Intranet to enable employees to resolve problems and obtain answers to questions.
- Managed implementation of all technical aspects of office construction.
Texas A&M University – Corpus Christi, Corpus Christi, Texas • 1998 to 2001
Premier institution of higher learning with enrollment of over 10,000 students.
Systems Programmer I - Macintosh Specialist
Served in key support role to over 100 faculty and staff on various hardware, software and network troubleshooting issues. Provided recommendations and oversaw procurement of various hardware and software for colleges and departments. Provided leadership to team of student employees, utilizing work order/ticketing system to effectively manage and prioritize user requests.
Selected Achievements:
- Streamlined support processes for Macintosh users to exceed customer expectations.
- Designed and implemented equipment inventory and deployment database for efficient tracking and planning of systems deployment.
Bachelor of Business Administration – Management Information Systems
Texas A&M University – Corpus Christi, Corpus Christi, Texas
Platforms: Apple Mac OS X (10.0-10.7; client/server), Microsoft Windows (NT/2000/XP/2003/2008), Linux (Red Hat, CentOS), VMware (ESX 3.5, vSphere 4), Cisco IOS
Networking: TCP/IP, Ethernet, T1, Frame Relay, ATM, MPLS, MetroE
Tools: Microsoft Office Suite, FileMaker (Pro & Server), Adobe Acrobat Professional, Big Brother/Xymon, Cacti, RRDTool, SSH, Zenoss, MySQL
-
Designed and built multiple testing environments for hardware, software and networking experiments
-
Authored manual for infrastructure specifications and design
-
Registered Apple Developer
-
Macintosh and Network Consultant
-
Network+ Certification
|
